Service Woes

Rose is a Service Manager who loves to address customer complaints and is researching on Service Woes

She comes across a group of researcher’s working on operation research..

Rose ‘Shortest distance of travel saves huge money to anyone who is commuting.. ‘

Researcher 1 ‘Loading problems too exist…’

Rose ‘Am working on an algorithm for providing shortest distance of approaching influential people through semantic analysis’

Researcher 2  ‘Why?’

Rose ‘Most of service resolution happens through right service design but unfortunately the key stake holder is never aware of the problems in first place’

Researcher 3 ‘Example?’

Rose ‘Assume you research so many things.. and even few get proven.. who finally decides which research to be implemented? ‘

Researcher 4 ‘Committee’

Rose ‘Precisely.. I am creating an analytic around email approvals.. ‘

Researcher 1 ‘My head is reeling.. does it mean to get approvals, we need to check shortest route’

Rose ‘yes.. Service woes multiply only if stakeholders are not aware of the service woes in first place’

Researcher 2 ‘Example?’

Rose  ‘Check the UK Metro trains.. Jam packed.. As good as Mumbai Locals.. Check the trains in Jersey city.. On weekends the maintenance causes down time.. to reach particular destination it may take 40-50 minutes.. ‘

Rose ‘The commuting travel woes are never notified to stake holders..So is it not right if some algorithm emerges to check on train loads and track that and on basis of which increase or decrease frequency of trains.. same applicable for buses too’

Researcher 1 ‘excellent idea.. load balancing for mitigating service woes’

Rose ‘So let’s get going’

4 months later, Rose pilots with her friend in Singapore and finds the loads too heavy…

Rose ‘It is dangerous.. No vehicles allowed in roads and train loads optimum.. What next’

Researcher 2 ‘May be they need to plan more train routes. redundant routes.. and…  hey why we thinking so much’

Rose ‘Problem Solving is all about long term solution.. No short cuts.. No short term solutions.. If you wish to make impact’